Service

Hotel and resort staffing in Napa Valley

Front desk, housekeeping, concierge, spa attendants, bell staff and night auditors who match the standard of the property, from a Calistoga resort to a Yountville inn.

Season Year-round, with peak occupancy from spring through harvest and over the holidays.

Book a 15-minute call See how it works
A hotel reception desk with staff behind it

Roles we place

The people behind a good hotels and resorts operation.

  • Front desk agent

    Check-in, check-out, the tone of the whole stay. PMS-trained where needed.

  • Night auditor

    Overnight desk and end-of-day close, for properties that run lean after midnight.

  • Housekeeper and room attendant

    Fast, thorough, consistent to your inspection standard.

  • Houseperson and laundry

    The back-of-house engine of a full hotel.

  • Concierge

    Knows the valley: reservations, wineries, drivers, the thing the guest did not know to ask for.

  • Bell and valet

    First and last touchpoints, luggage and cars handled with care.

  • Spa and pool attendants

    Quiet, attentive, tidy.

  • Room service and banquet servers

    For properties with dining and event programs.

What we screen for

Vetted before you meet them.

Every candidate is interviewed in person and reference-checked. For this category we also verify the following before day one.

  • Hospitality references from two previous properties.
  • Grooming and uniform standards, briefed before the first shift.
  • Property management system familiarity, including Opera and Mews, for front desk roles.
  • Background checks where the property requires them.
  • Discretion. Guests’ privacy is part of the job description.

How engagements work

One event, a season, or a hire.

Peak-season housekeeping
Extra room attendants for high occupancy weeks.
Leave and vacancy coverage
A desk agent or night auditor while you hire.
Consistent assignment
The same people return to your property so training holds.
Direct hire
Supervisors and managers, with a 90-day replacement guarantee.

Typical requests

What this looks like in practice.

  • “Four housekeepers for peak season at a Calistoga resort.”

  • “A night auditor, direct hire, for a downtown Napa hotel.”

  • “Weekend front desk coverage for a Yountville inn.”

A housekeeper smooths a blanket over a hotel bed
An attendant cleans the edge of a resort pool

Questions

Questions about hotels and resorts staffing.

All questions and answers
Do you run background checks on hotel staff?

Yes, whenever the property requires it, and we tell candidates up front. Front desk and night audit roles are typically checked.

How fast can housekeeping start?

You get a shortlist within 48 hours. Trained room attendants can usually start within the week, sooner in the off-season.

Will we get the same people each time?

That is the goal. Consistent assignment means your training holds and your standards stick, so we keep the same team on your property whenever schedules allow.

Related services

Need hotels and resorts staff? Let’s talk dates.

Book a 15-minute call Fifteen minutes. No commitment.